Congratulations to Claire Hannon and Claire Cook from the HR adviser team at Bradford District Care Trust, who have won the CIPD award for best improvement of HR capability in a team at this year’s HPMA Awards.
The team was praised by the judges for the consistency of advice, which had improved the credibility of HR, and, for the team’s work in leading change.
The HR adviser team recognised there were issues in internal HR practice and systems, which was being echoed in verbal feedback and concerns from managers.
HR conducted a customer service survey, which highlighted that the key areas for improvement were response times, consistency of advice and issues regarding knowing who to contact. HR also recognised that there was unnecessary duplication of work, and processes were identified as disjointed.
Using the feedback from managers, the HR team decided an appropriate way forward would be a single point of access reflecting the operations of patient facing services. A range of e-solutions were reviewed to look at possible options, which ensured the team could monitor and audit workflow and prioritise different types of assignments.
The award winning work includes developing a single point of access for the Trust’s 3,000 members of staff – HR Solutions. Managers are also able to utilise the intranet site to source up-to-date polices / template documents and general information about people matters, which previously they could not easily access.
By managers understanding and trusting in the support structures in place, feedback about HR in general has improved noticeably and this has culminated in an internal award for improvement from a panel of managers and patients. Ensuring staff have been appropriately supported has contributed to the trust improving its staff engagement levels and generally improving its staff survey results to being in the top 20% of similar trusts nationally.
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