We’re delighted that so many of you took the time out of your busy schedules to provide important feedback in the 2014 annual client satisfaction survey. Your evaluation of our performance helps us shape how we deliver our service for you.
As we continue to work in partnership with your Trust, we have listened to your feedback and put improvements in place to the service we deliver to you.
Here is just a snapshot at some of the areas that we are improving to make your life easier:
– Localised Advertising – local Trust microsites – we are currently developing new microsites unique to your Trust, which will actively promote roles, in-demand shifts, local NHSP contacts, events and training specific to your Trust. We aim to make the microsites a valuable place for you to visit and use to get answers to queries that you may have about the bank-related services at your Trust. Watch this space.
– Increased Shift Fill – Email shift marketing system – we are in the process of testing a new system that will promote relevant hard-to-fill shifts, by matching your requirements to flexible workers preferences and skills. We are piloting the system for acute Trusts before it is rolled out to other Trusts and staff groups.
– Informed Cancellations – 24/7 Service Centre – we understand that your shift requests can happen any time, night or day and that’s why we have changed the Service Centre operating hours to 24/7, 365 days a year. This will enable us to contact your wards in advance of shift-start times to advise you when a bank worker has cancelled a shift. If you have any problems throughout the night, we are only a phone call away.
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