The ‘Bank Worker of the Month’ award recognises NHS Professionals’ Bank Members who provide excellent quality of care to patients, achieve high standards across our core values and meet the 6Cs – care, compassion, competence, communication, courage and commitment. There is an award for three categories; Care Support Worker or Healthcare Assistant, Specialist Nurse and Registered Nurse. Every month each of the winners receives a Kindle as a thank you for all their hard work. In order to win this award the workers must fulfil the following criteria:
We are delighted to announce that one of July’s winners was Lisa Morgan, Admin and Clerical Worker at Southern Health NHS Foundation Trust. We spoke to Lisa to find out more about her and her working life.
How do you feel about winning this award?
Surprised! I haven’t been working here for very long so it came as a bit of a shock but I am very pleased.
How long have you been working for NHS Professionals for?
I have worked for them for about a year and a half. I worked at home while my children were young but now they are more grown up I wanted to get back into the work place. A friend suggested NHS Professionals. I thought it would be a good way to get my foot back in the door and it really has helped me – I’ve just been offered a job within a new team, so NHS Professionals has been a great stepping stone for me.
What is the best thing about working for NHS Professionals?
I’ve really enjoyed working for NHS Professionals. It’s really flexible and has allowed me to get back into work as I’m able to pick my hours to work around my family.
What’s your role and what do you do day to day?
I have only had one assignment since I began working for NHS Professionals, which has been with a continence service at Southern Health in Fareham Community Hospital. My role has been an administrative role; booking patients into clinic diaries, booking home visits in for patients, managing the nurses’ diaries, answering emails, telephone calls etc.
What do you enjoy most about your work?
I think probably the patient contact on the phones. It is surprising what a difference we can make as a team to the patients and it is quite rewarding to hear that we have improved their quality of life and have enabled them to get out and about a bit more. It’s really making a difference to people.
What is your biggest challenge at work?
I guess it can be emotionally challenging. We deal with quite a lot of patients on the phone and a lot of them are very emotional and at the end of their tether. Sometimes we speak to carers and they’re suffering a bit of stress and quite often they’ll tell you the whole story of what’s going on and how stressful their lives are. That side of it can be emotionally draining. But at the end of the day it’s nice to know that you’re helping them.
Have you always worked in nursing?
No I haven’t. I have a retail background; I was a store manager, so I’ve done a lot of work in customer service, which has really helped me, particularly in dealing with patients. I also had a lot of administrative roles and I’ve run my own businesses. I’m really not from a medical background!
What are your hobbies and interests?
I used to run a bakery business when my girls were little – I love baking and entertaining. My other main hobby at the moment is sailing. I’ve just started doing a bit of racing with the local sailing club which had been great fun and is just a real switch off from work at the end of the day which has been lovely.
Congratulations to Lisa and all the other July winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.
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