Michele Kay win’s October’s Bank Worker of the Month Award

Michele Kay win’s October’s Bank Worker of the Month Award

The ‘Bank Worker of the Month’ award recognises NHS Professionals’ Bank Members who provide excellent quality of care to patients, achieve high standards across our core values and meet the 6Cs – care, compassion, competence, communication, courage and commitment. There is an award for four categories; Care Support Worker or Healthcare Assistant, Specialist Nurse, Registered Nurse or Admin and Clerical. Every month each of the winners receives a Kindle as a thank you for all their hard work. In order to win this award the workers must fulfil the following criteria:

  • Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
  • Cancelled no shifts for that month.
  • Filled the highest number of shifts in the month for which they are being considered for.

We are delighted to announce that one of October’s winners was Michele Kay, Admin and Clerical worker at East and North Hertfordshire NHS Trust. We spoke to Michele to find out more about her and her working life.

How do you feel about winning this award?

I was really surprised, I had no idea! It was lovely – it’s nice to have hard work acknowledged and to feel appreciated.

Why did you choose to become a flexible worker at NHS Professionals?

I was with an agency at first, then the hospital asked me to transfer to their bank, and when NHS Professionals took it over I automatically joined them.

What are your hobbies and interests?

I like to go for walks and bike rides but I rarely get time for it, I have four children who keep me busy. I love to have them to stay and sometimes it’s nice to just enjoy time with your family.

What’s your role and what do you do day to day?

I’ve been with NHS Professionals for about five years now. I’m a medical secretary and I work across the diabetes and endocrinology department and the neurology department.

Day to day, I answer the phone, help people with any queries they may have, process paper work, obtain results, and liaise with other hospitals and GP surgeries.

What do you enjoy most about your work?

The job I had prior to this was for a company selling medical equipment which I didn’t really enjoy. I always thought I would enjoy medical secretary work, and quickly learnt how to do my job.

I can’t think of a job I would rather do actually. I love the contact with patients, and making a difference to people. Even if it’s just in a small way, it’s not the same as the doctors but in your own small way you can help people. You’re that vital link between the patient and the consultant.

What is the best thing about working for NHS Professionals?

Probably the flexibility if you want it. I usually just stay with my department and tend not to change my hours, but it’s nice to know I can change my hours to suit me. It’s more flexible than being employed directly by the hospital.

Congratulations to Michele and all the other October winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

About the author

NHS Professionals administrator

NHS Professionals manages the temporary staffing needs of around 66 NHS Trusts across England. An integral part of the NHS, it aims to reduce Trusts’ spending on flexible workers without compromising quality, by providing greater transparency of demand and supplying bank staff at the best possible rate. Its bank of more than 40,000 flexible workers comprises general and specialist nurses, doctors, midwives, admin/clerical , allied health professionals, healthcare scientists, support services among other healthcare professionals.

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