Category Archive Help guides


Patient safety matters!

Patient safety is an essential part of nursing care that aims to prevent avoidable errors and patient harm.

Errors that occur are rarely the fault of individuals, but usually the result of problems with systems. We need to ensure everything we do keeps the person safe from harm of any kind be it physical, emotional or even financial.

Good practice…

To ensure all patients are treated in a safe environment and protected from avoidable harm:

    1. Patients should be treated in a clean environment with a minimal risk of infection

    2. All equipment should be in working order and staff using that equipment should have the relevant training to do so safely

    3. Patient observations should be taken on a regular basis using the early warning system and escalated if there is any abnormality

    4. Medicines should be given on time

    5. Risk assessments should be completed for all patients as directed – any concerns escalated

    6. Nutritional needs must be met

    7. Tests, investigations and treatments provided should be appropriate for patient needs

    8. Care should be delivered in a co-ordinated way by competent staff


Quality Matters – Issue 03, Summer Edition


We are delighted to bring you the summer edition of our Quality Matters magazine.

This issue features topics and articles around revalidation, Nursing Associate role, client complaints and more.

Click the link below to have a read and share our magazine with your colleagues.


NHSP Quality Matters – August 2016


Developing your portfolio

All Bank Members are expected to maintain continuing professional development (CPD) and take a life-long learning approach to maintaining professional competence.

CPD is not just for qualified nurses

Although it is not a requirement for registered nurses to complete a portfolio of evidence for revalidation, the Nursing and Midwifery Council (NMC) strongly recommend that you do so.

Developing a professional portfolio is not difficult. Whether you are a nurse, other healthcare professional or care support worker, with a little preparation and commitment it can become a regular activity to support your learning.

Professional portfolios can be used to:

  • Support revalidation for qualified nurses
  • Fine tune clinical skills
  • Develop business skills
  • Support career progression
  • Increase the chances of getting a job you really want
  • Maximise employment potential
  • Access formal education programmes
  • Create a personal sense of pride

Getting started.

  • In basic terms a portfolio is simply a storage area for holding documents.
  • A professional portfolio however is much more than this.

It’s about you and your professional development and can include the following:


Taking things one step at a time

  • Are you ready to engage in the process (nurses revalidation requires you to do this)
  • Identify any potential barriers early on and think of ways in which you will overcome these
  • Create a plan as to how you intend to develop your portfolio and stick to it
  • Do you have someone you might be able to share your ideas with?
  • What learning can you undertake; NHSP has several opportunities to help you achieve this, through the MLE online portal

Some learning opportunities available to you.

It’s Parkinson’s awareness Week 18th-24th April 2016. If you want to find out more about Parkinson’s disease you might want to look at Parkinson’s UK website:

Parkinson’s UK has developed an extensive on-line learning module that will enable you to assess your current knowledge on Parkinson’s disease and whether or not your practice meets the guidance.

There are free clinical e-learning courses now available at There are courses on:

These courses once completed, can help support the new NMC revalidation process. The courses cover anatomy & physiology, clinical assessments, clinical guidelines and drug treatments.

Aspiring leaders can also access a number of self-assessments designed to support your personal and leadership development. They all take between 10 and 15 minutes to complete, so go on have a go.

Test 1 – What is your leadership style?
This test is designed to help you identify your preferred leadership style.

Test 2 – What is your team role?
This test is designed to help you understand your team role and can form the basis of personal development as well as tea development roles.

Test 3 – What is your next career move?
This test is designed to help you identify the stage you are at in your career and provide some guidance as to your next steps.

Test 4 – What are your career strengths?
This test is designed to help you identify your key career strengths.

Test 5 – Are you suffering from burnout?
This test is designed to help you assess whether you may be suffering from burnout.

But don’t forget; NHS Professional qualified nurses have access to 16 modules via the Virtual College which will help you access this quality training and up-date your professional knowledge.

Please note: NHS Professionals accepts no responsibility of the content of other websites linked in this article.


Duty of Candour; what you need to know

“To err is human, to cover up is unforgivable, and to fail to learn is inexcusable”
Sir Liam Donaldson 

What is Duty of Candour?

The NHS Trusts where you work your assignments have a legal responsibility to tell people who use their services when something goes wrong and to apologise. This is known as Duty of Candour.

What does this mean for Trusts?

If an unintended or unexpected incident occurs where significant harm has happened or may still happen to a patient or service user the incident must be notified to the Care Quality Commission (CQC)

The Trust must then be open and transparent with the patient or service user by:

  • Apologising and taking responsibility for what went wrong
  • Ensuring a Duty of Candour conversation is held with the patient or service user by a senior member of staff and that this is documented
  • Investigating and ensuring a line of communication is open with the patient or service user at all times
  • Giving feedback to the patient or service user once the investigation completed
  • Sending a written apology to the patient or service user

What does this mean for you?

  • Be open and honest if you make a mistake
  • If you see something that you think is not right report it
  • Do not be afraid to report something that has gone wrong
  • If something does go wrong think about it and reflect on what you have learned and what you will do to prevent it happening again
  • Be aware that the CQC may ask you what you know about Duty of Candour if they speak to you when they are carrying out an inspection in the Trusts where you are working

Remember – An apology is an expression of sorrow or regret not an admission of guilt.


World Tuberculosis day 2016

World TB day is designed to build public awareness around the Tuberculosis and what we can do to help eliminate it. This year’s World TB day is happening on March 24th and its theme is ‘Unite to End TB’.

The World Health Organisation and partners are working together to raise awareness, the status of TB prevention and control efforts.

Unite to end TB, World Health Organistation

Key Facts

Tuberculosis (TB) is caused by bacteria (Mycobacterium tuberculosis) that most often affect the lungs. Tuberculosis is curable and preventable.

TB is spread from person to person through the air. When people with lung TB cough, sneeze or spit, they propel the TB germs into the air.

About one-third of the world’s population has latent TB, which means people have been infected by TB bacteria but are not ill with the disease and cannot transmit the disease.

People infected with latent are at increased risk of developing TB at a later stage. They should remain vigilant for the appearance of any symptoms and report them at an early date. Persons with compromised immune systems, HIV or using tobacco have a higher risk of developing the disease.

When a person develops active TB disease, the symptoms (cough, fever, night sweats, weight loss etc.) may be mild for many months. This can lead to delays in seeking care, and results in transmission of the bacteria to others.

What can we do?

Remain symptom aware at all times and report any symptoms, of persistent cough – lasting 3  weeks or longer, coughing up blood or sputum, fever, unexplained weight loss,  loss in appetite,  sweating at night to your GP immediately.


World Health Organisation. World TB Day 2016: Unite to End TB.

Centers for Disease Control and Prevention. Tuberculosis (TB) Disease: Symptoms & Risk Factors.

Image refrenced from World Health Organisation


Timesheet Authorisation – Ask your Ward Manager to Authorise Your Shift

Timesheet authorisation is essential in ensuring that you are paid on time for your shift.

Once you have worked a shift it must be authorised by your ward/department manager in order for you to release your timesheet by Wednesday 11.59pm for payment the following Friday.

If your shift has not been authorised, please contact your authorising ward manager and ask them to approve the shift for you, so that you can then release your timesheet, for us to then process your payment.

Unfortunately we cannot process payment until your shift has been approved.